FAQs

1. Where is your company based?

We are a U.S.-registered company based in New York, with our warehouse located in Freeport, NY.

2. What payment methods do you accept?

We process payments securely through Square and accept all major credit cards, including Visa, MasterCard, and American Express.

3. Do you offer wholesale or reseller opportunities?

Yes! If you are interested in bulk purchasing, distribution, or partnership opportunities, please contact our customer service team for more details.

4. Do your products contain artificial additives?

No. Our products are formulated with clean, high-quality ingredients and contain no unnecessary artificial colors, preservatives, or flavors.

5. How do you ensure product quality and safety?

All our products are manufactured under strict quality control standards and are third-party tested for purity, heavy metals, and microbiological safety.

6. Where are your products made?

Our products are manufactured in the USA using premium ingredients sourced from trusted regions worldwide.

7. How can I verify that I purchased authentic products?

We recommend purchasing only from our official website or authorized retailers. Keep your order number or invoice as proof of purchase for verification if needed.

8. What is your return policy?

We accept returns within 30 days of delivery for unopened, unused items in their original packaging. Please contact our customer service at 📧 customercare@dietpillspro.com to get return authorization before sending any items back.

9. Who covers the shipping cost for returns?

Customers are responsible for return shipping costs. Refunds exclude the original shipping fee. Once your return is received and inspected, refunds will be issued within 7–10 business days.

10. What if I received a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours with clear photos. Once confirmed, we will arrange a replacement or another suitable resolution at no additional cost.

11. How are refunds handled if I used coupons or points?

If part of your payment was made with coupons or points, that portion will be refunded in the same form first. Any remaining balance will be refunded to your original payment method.

12. Do you ship internationally?

Yes, we ship to select international locations. Shipping fees, delivery times, and customs duties may vary depending on the destination. Please review our shipping policy or contact us for more details.