Refund and Returns Policy
At Diet Pills Pro, we want every customer to shop with confidence and enjoy a positive experience. If you are not satisfied with your order, we will do our best to assist you. Please review our return and refund policy below:
1. Return Request Window
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Customers may request a return within 30 days of receiving the product.
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To initiate a return, please contact our customer service team by email at customercare@dietpillspro.com and obtain authorization before sending back the product.
2. Return Conditions
To ensure product safety and quality, we can only accept returns under the following conditions:
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Products must be unopened, unused, and in their original packaging.
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A valid proof of purchase (such as order number or payment confirmation) is required.
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Opened, used, or damaged items that cannot be resold are strictly non-returnable.
3. Refund Policy
Once the returned products are received and inspected, refunds will be processed to the original payment method within 7–10 business days.
Refunds do not include the original shipping costs.
Customers are responsible for return shipping fees; free return shipping is not available at this time.
📦 Return Address (for authorized returns only):
55 St Marys Pl, Freeport, NY 11520, USA
4. Special Notes
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Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please notify us within 48 hours of receipt by email with clear photos. Upon confirmation, we will arrange a free replacement or provide another resolution.
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Bulk or Large Orders
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Purchases over $200 or more than 10 units of the same product are not covered by our standard return policy. Such orders are considered final sale and will be handled on a case-by-case basis.
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Orders Paid with Coupons or Points
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If a portion of the payment was made using coupons or points, the refund will first be issued in the form of coupons/points, and any remaining balance will be refunded to the original payment method.
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5. Rights Reserved
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Diet Pills Pro reserves the right to refuse any return request that does not comply with this policy.
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We may review return activity to prevent misuse of our policy.
6. Contact Us
For returns or any other inquiries, please contact us at:
📧 customercare@dietpillspro.com